Tag Archives: customer service

“Don’t take it out on our staff”

10 Oct 2008 • Categories: Marcel's Musings, Travels • by Marcel

While travelling home to Cape Town from my recent performance in Zimbabwe, I travelled on South African Airways & walked through the ‘new look’ OR Tambo Airport.  Due to a change in flight times, I needed to visit the SAA ticket counter.  I noticed this sign at the front of the queue: I was amused [...]

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Listen to your customers

18 Sep 2008 • Categories: Marcel's Musings • by Marcel

Ring ring … hello? How often have you phoned a supplier & been promised a return call … only to have to make that call yourself a few days later to find out what’s going on?  Does the thought of having to call a supplier again, to follow up on a commitment, make you want [...]

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The audience doesn’t care about you

31 Jul 2008 • Categories: Marcel's Musings • by Marcel

You’re watching a movie in the cinema & the projector breaks down, leaving you in the dark for 10 minutes. You’re watching a play at the theatre & suddenly, due to a technical problem, the curtains can’t be raised. At an important presentation, the wireless microphone’s batteries go ‘flat’ & you wait for ages while [...]

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